Having lived in the greater Ann Arbor area for more than twenty years now, I've definitely come to appreciate the Zingerman's family of businesses. The key lesson to take away from the success of the company is to take care of the customers and make sure they always leave happy.
If you provide great service and high quality products, they will be willing to spend more (often much more at Zingerman's) and that will eventually lead to a profitable enterprise. Obviously you need to watch expenses, but it shouldn't be the top priority in the business. This philosophy can be applied successfully to any enterprise and Ari Weinzweig has even built a business that focuses on teaching other companies how to treat customers right.
10 Leadership Tips From America's Most Famous Gourmet Deli Owner – Forbes
VideoThirty years ago today, two former University of Michigan students who had met in jobs at a restaurant opened the doors of a gamble. Zingerman's Deli was meant to replicate a great New York deli,…
Google+: View post on Google+
Post imported by Google+Blog. Created By Daniel Treadwell.