Seems like +Tesla Motors is trying to be a high-cost version Spirit Airlines by… 12


Seems like +Tesla Motors is trying to be a high-cost version Spirit Airlines by nickel and diming customers on everything after they buy. $600/year for a service contract is ridiculous when most automakers are now including as much as 4 years of scheduled maintenance (oil changes, tire rotations, fluids, inspections,etc at no extra charge). Even my wife's $27k +Volkswagen USA Jetta TDI wagon got 4 years of free maintenance.  My 7-year-old +Ford Motor Company Mustang costs me less than $150/year. 

Charging for software updates is ridiculous, no other automaker does this to my knowledge. Ford offers regular updates to its SYNC connectivity system through its website and earlier this year they shipped over 300,000 USB drives to customers to update the MyFord Touch system.  All automakers provide updates to powertrain and other control systems at no charge. 

Voiding a warranty for rotating the tires anywhere but a Tesla store is also unconscionable. 

Reshared post from +Green Car Reports

Will Tesla really void the Model S warranty if owners don't pay $600 a year for maintenance?

Tesla Model S Service Contract: $600/Year, Or Warranty Voided
One big advantage of electric cars is reduced maintenance. With no internal combustion engine, there is no oil to change, no exhaust system, no transmission, no myriad of moving parts to break or wear…

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12 thoughts on “Seems like +Tesla Motors is trying to be a high-cost version Spirit Airlines by…

  • John A. Tamplin

    As a reservation holder, this doesn't bother me.  I look at it as for $2400 I have Tesla take care of anything on my car besides tires, no matter where I am (that includes free unlimited Ranger service).  Also, since this is v1.0 of the car, I want to make sure there isn't anything that needs to be addressed.

    When I was taking my Toyota Camry Hybrid to the dealer, I was spending an average of about $400/yr just doing dealer-recommended maintenance, and that was on a car costing less than half as much and with relatively established technology.

    So, I agree it would be nice if it were cheaper, but given the price of the car it isn't very significant and I would rather Tesla offer a sustainable model (how happy would owners be if Tesla went out of business, for example) that encourages owners to get the car checked out frequently.  Certainly by the time they get the GenIII out, they need to have a better maintenance story for the mass market.

  • John A. Tamplin

    As a reservation holder, this doesn't bother me.  I look at it as for $2400 I have Tesla take care of anything on my car besides tires, no matter where I am (that includes free unlimited Ranger service).  Also, since this is v1.0 of the car, I want to make sure there isn't anything that needs to be addressed.

    When I was taking my Toyota Camry Hybrid to the dealer, I was spending an average of about $400/yr just doing dealer-recommended maintenance, and that was on a car costing less than half as much and with relatively established technology.

    So, I agree it would be nice if it were cheaper, but given the price of the car it isn't very significant and I would rather Tesla offer a sustainable model (how happy would owners be if Tesla went out of business, for example) that encourages owners to get the car checked out frequently.  Certainly by the time they get the GenIII out, they need to have a better maintenance story for the mass market.

  • Sean Pereira

    You can buy a four year plan for $1900, too. The service plan is not a popular decision by Tesla, but the company wants to make sure the cars work well for as long as possible and requiring owners to get their car looked at by a Tesla employee will ensure this.

  • Sean Pereira

    You can buy a four year plan for $1900, too. The service plan is not a popular decision by Tesla, but the company wants to make sure the cars work well for as long as possible and requiring owners to get their car looked at by a Tesla employee will ensure this.

  • John A. Tamplin

    Also, there is a law (don't remember the name at the moment), where a manufacturer can't actually require you get the maintenance from them to honor the warranty.  So, I am sure things like rotating the tires aren't an issue, though you may be hard-pressed to find someone else to do battery diagnostics/etc.

  • John A. Tamplin

    Also, there is a law (don't remember the name at the moment), where a manufacturer can't actually require you get the maintenance from them to honor the warranty.  So, I am sure things like rotating the tires aren't an issue, though you may be hard-pressed to find someone else to do battery diagnostics/etc.