Carmakers


The Apple Auto Store Could be More Disruptive Than the Car

retail_store_gallery_istanbulAs the discussion about a possible entry of Apple in the car business continues, yet another wildly premature question arises. How would Apple go about selling these totally speculative vehicles?

Developing and building a modern car from the ground up is a vastly more complex problem than anything that Apple has previously attempted. Elon Musk, Henrik Fisker and countless others before and since can certainly attest to this. However, that is largely an engineering problem with basic technical issues to address and regulations to adhere to. Aside from scale and the nature of the engineering challenges, it’s an area that Apple is somewhat familiar with.

Retailing cars, at least in the United States can be just as problematic, if not more so. Unlike most industries, the system of selling automobiles is very highly regulated and the rules are set at the state level with each of the 50 states having their own nuances. One common feature across the country is the franchise system.

The Franchise System

The network of independently-owned franchised car dealerships was established in the early years of the industry. In those days, it was hugely beneficial to all of the startup automakers by providing them with an inventory buffer and some extra working capital. With a system of franchises, automakers don’t actually sell product to the end consumers that drive around. Vehicles are purchased by independent dealers who maintain the inventory and sell to end consumers. Even when a customer special orders a vehicle with a particular configuration, it is still sold twice, once by the factory to the dealer and then by the dealer to the consumer.

In the early years of the industry, this system benefited manufacturers because they sold franchises to aspiring retailers and them sold them the product shortly after it came off the assembly line. It also benefited the dealers that could charge a healthy markup and also make money selling parts and service. Finally, the system benefited the consumer because with so many independent dealers that could charge whatever they liked, there was an opportunity to shop around for the best price or to find the exact car they wanted.

However, as dealers became more wealthy, they would increasingly wield their influence over state legislators to get laws passed to prevent automakers from competing by selling directly to consumers. Until the import brands started arriving in force in the 1960s, this all worked well with dealers only competing with each other for sales. However, the imports seeing the thousands of dealers selling the cars at a discount had a different idea.

While they didn’t try to go against the franchise laws, they also realized that by selling fewer franchises, their dealers wouldn’t be undercutting each other as much, selling more vehicles per store and earning higher profits. Until GM and Chrysler went through bankruptcy in 2009, all efforts by the Detroit automakers to cull their dealer networks or compete directly had been firmly rebuffed. Even now with 20-25 percent of their dealers shut down during the bankruptcy process, the Detroit three still have several times the number of franchises of their import brand competitors.

Tesla and the company store

Having seen the success that Apple had with its company owned retail outlets since the first opened in 2001, Tesla decided to eschew the franchise model for its fledgling lineup of battery powered vehicles. Starting in California and a few other states with more lenient regulations that allowed carmakers without any existing dealer network to sell direct to consumers, Tesla has opened several dozen stores modelled on the Apple boutique concept.

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Unfortunately, Tesla’s attempts to expand beyond that initial retail footprint have been largely rebuffed by the legislatures and courts. In fact laws against automakers selling direct to consumers have been made even more strict in a number of states including Texas and Michigan.

So what might Apple do?

As with everything else about a potential car program, we can only speculate at this point but Apple’s history and some emerging technology provide some clues. Prior to the opening of the first Apple Store in April 2001, Apple’s products had been sold through third-party retailers including CompUSA, Best Buy and a range of independent stores. In the larger stores, Apple products were often relegated to a remote corner and rarely given much support.

Automotive retail is a very different environment where the vast majority of stores are dedicated to a single brand. However, because they are independently owned and operated, automakers have very limited control over what the stores look like or how they are configured. Automakers have resorted to a carrot and stick approach to getting dealers to follow certain guidelines, such as providing support payments to remodel or withholding allocations of certain models if dealers don’t tow the line.

In lieu of a franchise system for the computer business, Apple just went into direct competition with their third-party resellers. By providing a halo experience for customers where they could show off their latest products, Apple was able to grow their sales dramatically. While many independent resellers went out of business, most of the larger chains like Wal-Mart, Target and BestBuy saw the increasing attention that Apple brought to its products as a boon. By advertising that they had the same products, they were able to draw in consumers that also needed other products.

There was one significant distinction here from the auto industry. Apple has always sold its products at premium prices and virtually never discounted anything, thus avoiding one of the major concerns from franchised car dealers. They also discouraged third-party retailers from discounting Apple products. In this way, they avoided the appearance of undercutting third-parties and competed on providing a better retail experience.

With its huge cash horde and influence, if Apple chose to take on established car dealers to set up their own retail network, the tech company could potentially lobby and win over state legislators that have so far done the bidding of dealers. Apple already has nearly 300 stores in the U.S. and has shown a record of playing nice with those third-parties which could help if it does go after changes in franchise laws. Apple would likely have a better chance of success with its polite and well-mannered CEO Tim Cook than the outspoken Tesla CEO Elon Musk.

It’s also entirely possible that Apple could go the traditional franchise route. There is probably no shortage of potential dealers willing to put up a multi-million dollar franchise fee to give the brand a shot.

My own personal guess is that we’d actually see a mix of both independent dealers, stand-alone Apple car stores and some support from the existing Apple store network. Given that existing Apple stores largely live in malls and are often overcrowded as it is, Apple could provide a virtual reality introduction to its vehicles from the existing stores.

dk2-productImagine walking into your local Apple store, walking over to the car section across from the new watch counter and slipping on a set of Oculus Rift goggles. You could sit down in a mock driver’s seat and reach out to experience the entire Apple automotive user interface. When you are done, one of the Apple geniuses could set up an appointment for a physical test drive at a nearby Apple car store or third-party store or even pull up the loan application on an iPad and arrange for your new car to delivered right to your driveway.

If anything, Apple taking on the car buying experience may end up being far more disruptive to the industry than any Apple-branded car. As the old curse says, “may you live in interesting times.”

 


2015 Mazda3 s Grand Touring – It’s great fun

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2015 Mazda3 s Grand Touring

As someone that is terribly fond of driving, especially in fun cars, I’m not terribly enthusiastic about the prospect of human-driven cars becoming obsolete some day. Then again, I’m old enough and there are enough technical, legal and ethical problems to overcome that the fully autonomous car may not arrive in my lifetime. Alternatively, if all cars were as enjoyable as the 2015 Mazda3 s Grand Touring, there might not be any customer desire for cars that handle the driving.

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Why an Apple EV Might be the End of Tesla

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Over the last couple of days I’ve been having some further discussions with people about what sort of car Apple might create if indeed they are developing one. As I said in my first post on the topic the other day, if Apple is going to build a vehicle, it will almost certainly be a premium EV in direct competition with the Tesla Model S and Model X. For any company getting into building cars for the first time today, this is probably the only rational course.

A major component of the investment in developing a vehicle is the powertrain and for internal combustion engines, that is a huge differentiator with different manufacturers having decidedly different characters. In its existing businesses, Apple contracts with other companies like Foxconn and Samsung to do all the actual production and they likely would for a car which I’ll come back to. For most of the important parts that are actual product differentiators like processors and fingerprint sensors, Apple does the design work in-house and only them manufactured to their specifications. They generally don’t like to licence these components.

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Can an Apple User Experience Be Enough to Succeed in Cars?

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In recent days, the speculation that Apple, Inc. has embarked on an effort to develop and produce cars has blown up all over the internet. If indeed Apple is doing this, they come at this market segment as the industry may be entering the most transformational period in its near 130 year history. I believe Apple can do some very interesting things in this field in the near term, but it’s not at all clear if the company behind the Mac and iPhone has the traits to succeed in the long run. Even if Apple does succeed in the near-term, Tesla is likely to be the first automaker to feel the pain.

The auto industry is scrambling right now to develop future cars capable of driving themselves, taking the humans completely out of the loop. As I’ve discussed previously, there are still a great many technical issues to resolve before we can turn over full control of our mobility needs to sensors, actuators and algorithms. It may in fact be decades before we have fully autonomous general purpose vehicles that can go anywhere.

The era of personal vehicle ownership may be coming to an end

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2015 Kia Sedona SX-L – A First-Class People Mover

2015 kia sedona sx-l 01If you have a family with more than two youngsters, chances are better than even that the best vehicle for you is not actually an SUV or a crossover, but a minivan. Sadly, despite the fact that minivans are among the most useful vehicles ever created, they just don’t have that cool image that even the hopelessly uncool among us strive for. That’s really a shame because the current generation of minivans including the 2015 Kia Sedona are really great vehicles.

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2015 Toyota Camry XSE – It’s Not So Beige Anymore

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Over the years certain brands of cars have become inexorably associated with colors. Regardless of what is sprayed on in the paint shop, a Ferrari is always a deep scarlet red at heart. Anything built on the north side of the English Channel should be a dark green. High performance cars wearing a three-pointed star or four rings are silver arrows. The Toyota Camry? Beige through and through.

Beige is not an offensive hue. Quite the opposite in fact, it may well be the best camouflage color in the known universe. Instead of garish swirlies that are guaranteed to attract attention, automakers should just paint all their prototypes beige and spy photographers would never even see them.

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2015 Honda Fit EX-L – It’s Bigger On the Inside

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Given my work in the auto industry over the years, I frequently get asked for car buying advice. If I determine that the person asking the question is need of a new small car, my goto response for the past half dozen years has consistently been to get a Honda Fit. Last year, Honda introduced an all-new third-generation Fit and I just spent a week driving one and unsurprisingly, it will continue to be the small car I’m most likely to recommend.

When my daughter was in the market for her first new car seven years ago, she checked out all of the small cars available and quickly dismissed the Chevy Aveo, Toyota Echo and Scion xA and xB. At the time, the Fit was a revelation in the segment. A few years earlier MINI had demonstrated that Americans would pay a premium price for a well-built, fun-to-drive small car. As fun as the MINI was, it’s back seat was too tight to be useful and it was a bit pricey. The first-gen Fit on the other hand, could be had starting at just over $14,000 and even a loaded Fit Sport was less than $18,000.

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2015 Hyundai Sonata Eco – You’ve Come a Long Way

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Growing up in Canada in the 1970s and 1980s was a bit peculiar for someone that would ultimately become a gearhead like me. In those days, automotive emissions and safety regulations were not as stringent as the corresponding American rules. The Canadian auto market has long been about one-tenth the size of the south of the border and in those days it took on something of the flavor of the minor leagues.

Sure we had access to all the major league players like Ford, Chrysler, GM, Toyota, Datsun and the Europeans but we also had some up and coming players that were honing their skills in a less demanding league, others that were in their waning years and on the way out, and some just plain oddballs like TVR. We even had access to 12-cylinder Ferraris and Lamborghinis that were only available via the grey market in the U.S.

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Trying out Android Auto and Apple CarPlay with Hyundai

Android Auto integration on Hyundai's new Display Audio system

I got my first hands-on experience in a vehicle with Apple CarPlay and Android Auto at the North American International Auto Show in Detroit. Hyundai had a couple of new Sonatas equipped with a new Display Audio touchscreen head unit updated with the latest software to support the in-vehicle interfaces from Apple and Google. Recognizing that drivers increasingly rely on smartphones for entertainment and navigation, the Display Audio unit lacks both embedded navigation and a CD player, something that will likely become the norm in coming years.

The upcoming launch of Android Auto and CarPlay marks the most promising advance in infotainment systems since the January 2007 debut of Ford SYNC. Apple, Google and Microsoft have made tremendous progress in improving mobile device interfaces and capabilities since the reveal of the iPhone which came just two days after SYNC. Unfortunately, for the most part, automakers are still doing a pretty miserable job of designing the interfaces of their built-in infotainment systems but Google and Apple are hoping to fix that.

From the perspective of the automakers, both CarPlay and Android Auto actually function in a pretty similar fashion. In the case of Hyundai, when an Android or iPhone are plugged into the USB port, a corresponding icon appears on the center screen. Tapping this icon, brings up the CarPlay or Android interface. In order for this to happen, automaker engineers have to add some code to their head unit that acts kind of like device drivers on a computer. The software translates the respective control inputs available in that vehicle into standard signals for the respective mobile operating system.

Whether the car has a capacitive or resistive touchscreen or a remote control device with a non-touch screen, this abstraction layer of software translates the hardware signals and sends the the same messages to the phone. This way, the mobile device doesn’t really have know anything about the vehicle hardware and app developers only have to deal with the Apple or Android extensions once instead of coding for every automotive brand. Voice inputs are also redirected to the phone for interpretation by Siri or Google voice actions rather than whatever is built into the vehicle.

Once the mobile interface is activated, the phone and the cloud actually handle all of the hard work. The interface is generated by the phone and projected to the car display which is why both systems need to be connected via USB instead of Bluetooth.

For iPhone users

CarPlay produces a simplified version of the traditional iPhone interface with each page containing a grid of eight large icons on a black background and a visual representation of the home button that can be used to trigger Siri. Most of the currently available apps are default Apple apps including music, podcasts, Apple maps and messages although the usual suspect third-parties like Pandora and iHeartRadio are on hand as well. Switching apps or making a call requires a tap of the home button, just like the phone. A long press on the home button triggers Siri and whatever you say is sent directly to the phone via the built-in microphone in the car.

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Overall the interface worked smoothly although the iPhone that was connected in the Sonata seemed to struggle to get a good data connection from the Hyundai stand which was centrally located in Cobo Center. That made it difficult for Siri to process queries and maps would only half load. Songs that were locally stored on the phone had no trouble playing.

Apple CarPlay integration on Hyundai's new Display Audio system

For Robot fans

Android Auto brings up a Google Now style card interface that will be instantly familiar to Android users. The car screen gets the same stylized background images that appear on the phone’s Now screen. A persistent strip along the bottom of the screen includes icons that take you directly to Google Maps, home, phone, messaging apps and audio apps. Tapping the directions icon triggers navigation via the maps available through the phone. The headphone icon brings up a list of cards with links to each of the approved audio apps which includes Google Play Music, PocketCasts and more. Acceptable messaging apps will read out incoming messages and allow replies by voice input.

Like CarPlay, Android Auto ran smoothly powered by a year-old Nexus 5 phone. The Nexus had no connectivity issues and the engineer I sat with was able to to demo the sort of contextual voice search Google showed at last year’s I/O developer conference. While sitting in a car in downtown Detroit, he asked Google how the weather was in San Diego. After the response he asked “what are the hours of the zoo?” without specifying a location. Rather than giving the hours of the nearby Detroit Zoo, Android Auto read out the hours of the San Diego zoo and provided a link to directions.

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Beyond just having a clean responsive interface, this ability to anticipate what information will need next based on what has been said, where the vehicle is or what time of day it is, can enable Android Auto to dramatically reduce the mental workload on the driver and minimize distraction on the road. Currently, Google is only supporting third-party apps for audio and messaging although additional categories such as other navigation apps are likely to be included at some future date.

Hyundai did acknowledge that automakers will have some influence over what apps are allowed to appear in the two competing car interfaces. Google was not yet ready to announce exactly what the process would be for these approvals although it will presumably happen through the Open Automotive Alliance which was announced at the 2014 International CES. Apple has not responded to any request for comment on the topic but they will likely maintain tight control over the app approval process just as they do on mobile devices.

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Both Apple and Google had hoped to get their systems into vehicles by the end of 2014 but the process of testing and validating software in vehicles and making sure it meets all of the regulatory requirements is far more stringent than for phones. Most major automakers have publicly announced plans to support both platforms and Hyundai said they should launch later this summer on the 2016 Sonata and other vehicles. Some 2015 models will also be able to get a software update to provide support.