the business


The Apple Auto Store Could be More Disruptive Than the Car

retail_store_gallery_istanbulAs the discussion about a possible entry of Apple in the car business continues, yet another wildly premature question arises. How would Apple go about selling these totally speculative vehicles?

Developing and building a modern car from the ground up is a vastly more complex problem than anything that Apple has previously attempted. Elon Musk, Henrik Fisker and countless others before and since can certainly attest to this. However, that is largely an engineering problem with basic technical issues to address and regulations to adhere to. Aside from scale and the nature of the engineering challenges, it’s an area that Apple is somewhat familiar with.

Retailing cars, at least in the United States can be just as problematic, if not more so. Unlike most industries, the system of selling automobiles is very highly regulated and the rules are set at the state level with each of the 50 states having their own nuances. One common feature across the country is the franchise system.

The Franchise System

The network of independently-owned franchised car dealerships was established in the early years of the industry. In those days, it was hugely beneficial to all of the startup automakers by providing them with an inventory buffer and some extra working capital. With a system of franchises, automakers don’t actually sell product to the end consumers that drive around. Vehicles are purchased by independent dealers who maintain the inventory and sell to end consumers. Even when a customer special orders a vehicle with a particular configuration, it is still sold twice, once by the factory to the dealer and then by the dealer to the consumer.

In the early years of the industry, this system benefited manufacturers because they sold franchises to aspiring retailers and them sold them the product shortly after it came off the assembly line. It also benefited the dealers that could charge a healthy markup and also make money selling parts and service. Finally, the system benefited the consumer because with so many independent dealers that could charge whatever they liked, there was an opportunity to shop around for the best price or to find the exact car they wanted.

However, as dealers became more wealthy, they would increasingly wield their influence over state legislators to get laws passed to prevent automakers from competing by selling directly to consumers. Until the import brands started arriving in force in the 1960s, this all worked well with dealers only competing with each other for sales. However, the imports seeing the thousands of dealers selling the cars at a discount had a different idea.

While they didn’t try to go against the franchise laws, they also realized that by selling fewer franchises, their dealers wouldn’t be undercutting each other as much, selling more vehicles per store and earning higher profits. Until GM and Chrysler went through bankruptcy in 2009, all efforts by the Detroit automakers to cull their dealer networks or compete directly had been firmly rebuffed. Even now with 20-25 percent of their dealers shut down during the bankruptcy process, the Detroit three still have several times the number of franchises of their import brand competitors.

Tesla and the company store

Having seen the success that Apple had with its company owned retail outlets since the first opened in 2001, Tesla decided to eschew the franchise model for its fledgling lineup of battery powered vehicles. Starting in California and a few other states with more lenient regulations that allowed carmakers without any existing dealer network to sell direct to consumers, Tesla has opened several dozen stores modelled on the Apple boutique concept.

TeslaStoreLA_front1

Unfortunately, Tesla’s attempts to expand beyond that initial retail footprint have been largely rebuffed by the legislatures and courts. In fact laws against automakers selling direct to consumers have been made even more strict in a number of states including Texas and Michigan.

So what might Apple do?

As with everything else about a potential car program, we can only speculate at this point but Apple’s history and some emerging technology provide some clues. Prior to the opening of the first Apple Store in April 2001, Apple’s products had been sold through third-party retailers including CompUSA, Best Buy and a range of independent stores. In the larger stores, Apple products were often relegated to a remote corner and rarely given much support.

Automotive retail is a very different environment where the vast majority of stores are dedicated to a single brand. However, because they are independently owned and operated, automakers have very limited control over what the stores look like or how they are configured. Automakers have resorted to a carrot and stick approach to getting dealers to follow certain guidelines, such as providing support payments to remodel or withholding allocations of certain models if dealers don’t tow the line.

In lieu of a franchise system for the computer business, Apple just went into direct competition with their third-party resellers. By providing a halo experience for customers where they could show off their latest products, Apple was able to grow their sales dramatically. While many independent resellers went out of business, most of the larger chains like Wal-Mart, Target and BestBuy saw the increasing attention that Apple brought to its products as a boon. By advertising that they had the same products, they were able to draw in consumers that also needed other products.

There was one significant distinction here from the auto industry. Apple has always sold its products at premium prices and virtually never discounted anything, thus avoiding one of the major concerns from franchised car dealers. They also discouraged third-party retailers from discounting Apple products. In this way, they avoided the appearance of undercutting third-parties and competed on providing a better retail experience.

With its huge cash horde and influence, if Apple chose to take on established car dealers to set up their own retail network, the tech company could potentially lobby and win over state legislators that have so far done the bidding of dealers. Apple already has nearly 300 stores in the U.S. and has shown a record of playing nice with those third-parties which could help if it does go after changes in franchise laws. Apple would likely have a better chance of success with its polite and well-mannered CEO Tim Cook than the outspoken Tesla CEO Elon Musk.

It’s also entirely possible that Apple could go the traditional franchise route. There is probably no shortage of potential dealers willing to put up a multi-million dollar franchise fee to give the brand a shot.

My own personal guess is that we’d actually see a mix of both independent dealers, stand-alone Apple car stores and some support from the existing Apple store network. Given that existing Apple stores largely live in malls and are often overcrowded as it is, Apple could provide a virtual reality introduction to its vehicles from the existing stores.

dk2-productImagine walking into your local Apple store, walking over to the car section across from the new watch counter and slipping on a set of Oculus Rift goggles. You could sit down in a mock driver’s seat and reach out to experience the entire Apple automotive user interface. When you are done, one of the Apple geniuses could set up an appointment for a physical test drive at a nearby Apple car store or third-party store or even pull up the loan application on an iPad and arrange for your new car to delivered right to your driveway.

If anything, Apple taking on the car buying experience may end up being far more disruptive to the industry than any Apple-branded car. As the old curse says, “may you live in interesting times.”

 


Why an Apple EV Might be the End of Tesla

no_tesla

Over the last couple of days I’ve been having some further discussions with people about what sort of car Apple might create if indeed they are developing one. As I said in my first post on the topic the other day, if Apple is going to build a vehicle, it will almost certainly be a premium EV in direct competition with the Tesla Model S and Model X. For any company getting into building cars for the first time today, this is probably the only rational course.

A major component of the investment in developing a vehicle is the powertrain and for internal combustion engines, that is a huge differentiator with different manufacturers having decidedly different characters. In its existing businesses, Apple contracts with other companies like Foxconn and Samsung to do all the actual production and they likely would for a car which I’ll come back to. For most of the important parts that are actual product differentiators like processors and fingerprint sensors, Apple does the design work in-house and only them manufactured to their specifications. They generally don’t like to licence these components.

(more…)


Can an Apple User Experience Be Enough to Succeed in Cars?

carplay

In recent days, the speculation that Apple, Inc. has embarked on an effort to develop and produce cars has blown up all over the internet. If indeed Apple is doing this, they come at this market segment as the industry may be entering the most transformational period in its near 130 year history. I believe Apple can do some very interesting things in this field in the near term, but it’s not at all clear if the company behind the Mac and iPhone has the traits to succeed in the long run. Even if Apple does succeed in the near-term, Tesla is likely to be the first automaker to feel the pain.

The auto industry is scrambling right now to develop future cars capable of driving themselves, taking the humans completely out of the loop. As I’ve discussed previously, there are still a great many technical issues to resolve before we can turn over full control of our mobility needs to sensors, actuators and algorithms. It may in fact be decades before we have fully autonomous general purpose vehicles that can go anywhere.

The era of personal vehicle ownership may be coming to an end

(more…)


The Optimism-Pessimism Dichotomy of Engineers

"Boss" the autonomous Chevrolet Tahoe developed by General Motors and Carnegie Mellon University that won the 2007 DARPA Urban Challange

“Boss” the autonomous Chevrolet Tahoe developed by General Motors and Carnegie Mellon University that won the 2007 DARPA Urban Challange

Over the course of the past 30 years, I’ve come to know and respect many engineers and noticed an interesting dichotomy among many of those that work in the field of transportation. They can be at once among the most optimistic and pessimistic people I’ve known. Engineering is all about applying science and technology to develop creative solutions to the problems we face on a daily basis.

Throughout most of human history, mobility often has been fraught with peril. Most of that time we have had to move on foot and while humans have some unique physical advantages such opposable thumbs and our ability to verbalize, we are sadly lacking in speed, strength and endurance compared to many other species. Despite that, we have used our ingenuity to develop tools and devices that enable us to get around more effectively.

(more…)


General Motors Would be Crazy to Show New EV Next to Volt

CESVoltSneakPeek01.jpg

The Wall Street Journal is reporting that Chevrolet will reveal a new electric car concept with a 200-mile range on Monday morning at the North American International Auto Show in Detroit. We already know for a fact that Chevrolet will show the all-new second-generation Volt at the show (check back here after 12:01am EST on Monday, January 12 for my thoughts on this car) but I personally believe that showing the new concept would be insane.

It has previously been reported that Chevrolet has registered a trademark for the name Bolt, and GM executive vice-president for global product development Mark Reuss has acknowledged that the company planning a new EV with a 200-mile range for the 2017 time frame. We’ll just stipulate Chevrolet will in fact build a 200-mile EV called the Bolt at some time in the next two to three years.

My problem is with the idea that Chevrolet would show this car alongside the new Volt. GM designers and engineers have spent the past four years and at least hundreds of millions of dollars developing a second-generation Volt. No doubt, a big part of that effort went to reducing the manufacturing and part costs in the hope of at least breaking even if not making a profit on Volt. GM will want to sell as many gen-2 Volts as possible both to recover that investment and also to boost the company’s corporate average fuel economy numbers.

We have no idea how much the new Volt will cost, but I’m guessing it’s not going to drop much below $30,000 if it drops at all. Based on the photos of camouflaged prototypes released by GM, the new car doesn’t look like it’s going by much larger or roomier than the original.

According to the WSJ report, GM is targeting a starting price of just $30,000 for the Bolt. The Bolt is also expected to be larger than the Volt. Looking at this purely from a marketing perspective, why would you show a battery electric car with perhaps three to four times as much range, more space and a potentially lower price that won’t be available for two more years next to a car that you need to sell right now?

I can certainly understand wanting to get Bolt out ahead of Tesla and their Model 3. However, given Tesla’s track record for delivering products on time (reminder, they have never delivered anything on time), GM will probably be first to market. However, there is absolutely no reason to show the car now. I would wait until at least the LA Auto Show in November after people have driven the new Volt or perhaps the 2016 Detroit Show. What customer would even consider a Volt if they new the Bolt was coming?

Whoever might have thought showing a Bolt concept now should perhaps be relegated to the same dark corner as the marketer that came up with the infamous Volt dance at the 2009 LA Auto Show.


A surge in big truck sales triggered a drop in average fuel economy in September, but even these behemoths are getting a lot more efficient

A surge in big truck sales triggered a drop in average fuel economy in September, but even these behemoths are getting a lot more efficient?

The U.S. Environmental Protection Agency (EPA) has just published its 2014 fuel economy trends report, and though the news is generally positive, some potential storm clouds remain on the horizon f…


Audi Puts on Impressive Show With Autonomous RS7

However, it didn’t really prove anything other than that the basic technology for self-driving cars is now fairly well understood.  That doesn’t bring the full-function self-driving car any closer to regular use on open roads. That probably won’t happen until the end of the 2020s.

This demonstration was done on a closed course that is well mapped with no other vehicles around. The real issue that Audi and every other manufacturer has to deal with is working out all the kinks of dealing with weather, less than ideal road conditions, system robustness and of course programming ethics into the system.

That’s not something this particular group of engineers had to deal with. Not to take anything away from their achievement, but there is still a huge amount of work to do before we let self-driving cars loose.

Audi RS 7 piloted driving concept


Full-function self-driving cars are probably still at least 15 years away, but along the way we'll have incremental steps in technology

Full-function self-driving cars are probably still at least 15 years away, but along the way we'll have incremental steps in technology?

As engineers, scientists, executives, and government officials involved with transportation systems gather in Detroit this week for the annual ITS World Congress, the auto industry took another inc…


On the legacies of Derrick Kuzak and Bob Lutz

James Treece does an excellent compare and contrast of the impacts of Derrick Kuzak and Bob Lutz on Ford and General Motors in the latest Automotive News.

As much as I admire Lutz, if you look back over his history at and then at GM, it seems that products that emerged during his tenures were largely the result of his shear force of will rather than changing the culture of the organization.

Following Lutz’s “retirement” from Chrysler in the wake of the DaimlerChrysler merger, the products quickly returned to a level of mediocrity that drove customers away.  The problem of course was not at the engineering and design levels, but in the upper reaches of management. Without a commitment to product excellence above all else, the product will always devolve to that lowest common denominator level.

Even his tenure at GM was something of a mixed bag, with excellent products like the Cadillac CTS, C6 Corvette and Buick LaCrosse mixed with misses like the two-mode and mild hybrids, Hummer H3 and Solstice/Sky. As much as I loved the idea of the Pontiac Solstice, it was not well executed and probably should not have made it to production.

The soft-spoken Kuzak on the other hand had 100% support from Alan Mulally and Bill Ford in his efforts to focus the Ford product development process. The Focus has recently started to pick up steam in the US market and new Fusion has the potential to be a huge win for Ford. Even the Flex deserves credit. Despite being a weak seller, it was beautifully executed and remains one of my favorite crossovers.

Having spent time at both companies I remain unconvinced that GM’s future products will retain the level of excellence found in the products released in the last few years. Because of the lead times involved, the vehicles coming in the next 2-3 years will still exhibit the Lutz effect but beyond 2015 it’s hard to say.  The engineering and design ranks can obviously execute, but whether they will be allowed to is unclear.

It’s too early to tell about Ford either, but I have a feeling that when 2015 rolls around we won’t be as concerned about Dearborn’s product direction.

#ford #gm #derrickkuzak #boblutz